FAQs
What services do you offer? How does 24/7 access work, and is it safe at night?
1
Reformer Pilates, infrared sauna, the Cocoon wellness pod, massage chairs, compression boots and a private spray tan booth, all under one roof.
Book through the Her Glow Haus app, and it becomes your key. The door unlocks 15 minutes before your session, any time of day or night.
We’re ladies-only, entry is by app booking only, and the studio is monitored by CCTV. It’s your space, whatever the hour.
I’ve never done reformer before. Can I still join?
2
Absolutely. Our reformers are made for beginners. Each one has a screen with guided classes, so you simply follow along at your own pace with no pressure and no one watching.
Every new member completes an induction before booking, so you’ll know how the reformer works before your first session. Start with a beginner class and the lighter springs (blue and yellow), then build up as you get stronger.
Still nervous? Come in during staffed hours and I’ll walk you through your first session.
How do I cancel or reschedule a booking?
3
Life happens! You can cancel or reschedule in the app up to 2 hours before your session, with no fee. To reschedule, just cancel and rebook a time that suits you better.
Please cancel if you can’t make it, so someone else can take your spot. Three no-shows within 30 days will pause your booking access.
How do I get into the studio once I’ve booked?
4
Your Her Glow Haus app is your key. Once you’ve booked, the door unlocks from 15 minutes before your session. Just make sure Bluetooth is on, open the app at the door, and you’re in. The lights switch on as you enter, and the studio is monitored by CCTV for your safety.
New members complete an induction before booking access unlocks. Unsure about anything? I’m in the studio Monday to Friday, 9am–3pm, and Saturdays by appointment. Or message me and we’ll find a time that suits.